Before You Checkout

Before You Checkout

Thank you for choosing ORAMICIN. Before completing your order, please read this short checklist so you understand the live plant export process, shipping time, documents, and buyer import responsibility.

Quick Checklist Before Placing Your Order

  • Please check your country’s live plant import rules before ordering.
  • Some countries require an import permit, permit exemption, or special plant import document.
  • Processing time before shipment is usually around 7–14 working days.
  • After shipment, DHL Express transit time is usually around 5–10 working days, depending on the destination country and customs clearance.
  • A Phytosanitary Certificate is included for eligible live plant shipments.
  • Export documents and DHL invoice are provided.
  • Buyer is responsible for import permits, customs duties, taxes, VAT/GST, local fees, and destination country requirements.
  • EU buyers: import VAT, possible customs duty, DHL clearance fee and possible plant inspection fees are paid to DHL before delivery. Read Shipping to Europe first.
  • Live plants may experience shipping stress during international transit.
  • If you are unsure about import requirements or shipping documents, please contact ORAMICIN before completing your order.

What ORAMICIN Provides

  • DHL Express international shipment
  • Free Phytosanitary Certificate for eligible live plant shipments
  • Export documents
  • DHL invoice
  • Secure live plant export packaging
  • Combined shipping whenever possible

Buyer Responsibility

Buyers are responsible for checking local import rules and preparing any required import permits, permit exemptions, APHIS labels, customs documents, or other destination country requirements before shipment.

Customs duties, taxes, VAT/GST, local inspection fees, and import clearance charges are the buyer responsibility.

If import charges are refused or not paid, DHL may return, abandon or destroy the parcel and charge the costs to us. No refund is given for live plants in that case, and these costs are deducted from any refund.

For US Buyers

US buyers may need APHIS import permits, PPQ 587, permit exemption, or APHIS green-and-yellow shipping labels depending on the plant species and import requirements.

Please read our US import guide before ordering:

How to Import Plants from Indonesia to the USA

For European Union Buyers

Orders to EU countries are shipped duties and taxes unpaid. DHL will ask you to pay import VAT and any other import charges before delivery. Some countries also charge plant inspection fees for live plants. Please read our EU guide before ordering:

Shipping to Europe: VAT, Import Fees & Customs

Live Plant Shipping Stress

Live plants are sensitive during international transit. Minor cosmetic damage, yellowing leaves, bent leaves, soft leaves, leaf marks, or temporary shipping stress may occur. This is common for live plants and usually improves after acclimation.

After receiving your plant, unpack it carefully, place it in bright indirect light, maintain humidity, and allow it time to recover before repotting or fertilizing.

If You Have Questions Before Ordering

Please contact ORAMICIN before completing your order if you are unsure about your country’s plant import rules, permit requirements, DHL shipment, or export documents.

It is better to ask before checkout than to risk delays during import inspection or customs clearance.

Helpful Pages

Ready to Complete Your Order?

If you have checked the information above and understand your import responsibility, you can continue your checkout.

First order offer: Use code FIRSTORDER10 to get 10% off your first order with a minimum purchase of $50.

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