Shipping Info & International Export FAQ

Shipping Information & International Export FAQ

ORAMICIN ships live tropical plants from Indonesia to international buyers using DHL Express. This page combines our shipping information and frequently asked questions about processing time, phytosanitary certificates, export documents, import permits, customs, packing, delivery, and plant condition after international transit.

International Live Plant Shipping

Each live plant order is prepared carefully for export. ORAMICIN uses secure live plant packaging to help protect roots, leaves, and overall plant condition during international transit.

Because we ship live tropical plants from Indonesia, every order requires preparation before it can be handed over to DHL Express.

Processing Time Before Shipment

Before shipment, live plant orders require plant preparation, export document processing, phytosanitary certificate arrangement, and plant quarantine or export inspection when required.

Processing time usually takes around 7–14 working days before the package is handed over to DHL Express. Processing time may vary depending on plant condition, inspection schedule, document processing, holidays, and destination-country requirements.

DHL Express Transit Time

Estimated DHL Express transit time is usually around 5–6 days to the United States and around 8–10 days to many other countries. Customs clearance, inspection, weather, holidays, courier movement, and local delivery conditions may affect the final delivery time.

ORAMICIN does not control customs inspection, carrier delays, weather disruption, public holidays, or destination-country import decisions after the shipment has been handed over to DHL Express.

Documents Included with Eligible Live Plant Shipments

  • Phytosanitary Certificate from Indonesia for eligible live plant shipments
  • DHL invoice
  • Export documents
  • Plant list or packing information when required
  • Buyer import permit or permit-exemption copy if provided by the buyer
  • APHIS green-and-yellow shipping label if required and provided by a US buyer

Buyer Import Responsibility

Buyers are responsible for checking their local live plant import rules before placing an order. Import permits, customs duties, taxes, VAT/GST, local fees, inspection fees, and destination-country requirements are the buyer's responsibility.

Some countries may have stricter live plant import rules, special permit requirements, or restrictions for certain plant species. Please check with your local authority before ordering.

Shipping to the United States

US buyers may need APHIS import permits or permit exemptions depending on plant species and import requirements. For more details, please read our US import guide:

How to Import Plants from Indonesia to the USA

Live Plant Shipping Stress

Live plants may experience shipping stress during international transit. Minor cosmetic damage, yellowing leaves, soft leaves, bent leaves, leaf marks, or temporary stress may occur. This is common for live plants and usually improves after acclimation.

Please allow your plant time to recover after arrival. Keep it in bright indirect light, avoid direct sun, maintain humidity, and avoid heavy repotting immediately after delivery unless necessary.

After Receiving Your Plant

  • Unpack the plant carefully as soon as possible.
  • Check the roots, leaves, and stem condition.
  • Place the plant in bright indirect light.
  • Avoid direct sunlight immediately after shipping.
  • Maintain humidity and a stable temperature.
  • Allow the plant to acclimate before repotting or fertilizing.

If There Is a Significant Arrival Issue

If your plant arrives dead or severely damaged, please contact ORAMICIN within 24 hours after delivery with clear photos or video of the plant, roots, packaging, and shipping label for review.

Please do not discard the plant or packaging before contacting us. Each case is reviewed using delivery time, tracking information, plant condition, and the evidence provided.

Frequently Asked Questions

1. Do you ship internationally?

Yes. ORAMICIN ships live tropical plants from Indonesia to many countries using DHL Express, subject to destination-country import rules.

2. Which courier do you use?

We use DHL Express for international live plant shipments.

3. Is a Phytosanitary Certificate included?

Yes. A Phytosanitary Certificate from Indonesia is included free of charge for eligible live plant shipments.

4. Do I need an import permit?

Permit requirements depend on your country, plant species, quantity, and local regulations. The buyer must check the applicable rules before ordering.

5. Who pays customs duties, VAT, GST, or local fees?

All destination-country duties, taxes, VAT/GST, inspection fees, and local charges are the buyer's responsibility.

6. Do I need to provide a phone number?

Yes. A valid buyer phone number is required for DHL delivery and customs communication.

7. Can you combine shipping?

Yes. Combined shipping is available whenever plant size, packing compatibility, destination rules, and box capacity allow it.

8. How are plants packed?

Plants are prepared for export using secure live plant packaging. Roots are protected and packed with appropriate moisture support for international transit.

9. Will the plant look exactly like the product photo?

Product photos are for reference unless the listing states that the exact plant is shown. Natural variation in size, leaf shape, color, and variegation may occur.

10. Can plants experience stress during shipping?

Yes. Minor yellowing, soft leaves, bent leaves, cosmetic marks, or temporary stress can occur during international transit.

11. What should I do immediately after delivery?

Unpack carefully, inspect the roots and leaves, provide bright indirect light, maintain humidity, and allow the plant to acclimate before major repotting or fertilizing.

12. What if my plant arrives dead or severely damaged?

Contact ORAMICIN within 24 hours of delivery and provide clear photos or video of the plant, roots, packaging, and shipping label.

13. Is ORAMICIN experienced with international export?

Yes. ORAMICIN is an Indonesian tropical plant exporter experienced in preparing and shipping live plants internationally.

Contact ORAMICIN

Email: Please use our Contact Us form. We usually respond within one business day.

Instagram: DM @orami_cin. We usually respond within one business day.

If you have questions about shipping, permits, documents, or whether your country can receive live plants, please contact us before completing your order.

Helpful Pages Before Ordering

First Order Offer

Use code FIRSTORDER10 to get 10% off your first order with a minimum purchase of US$50.