Shipping Info

Shipping Information

ORAMICIN ships rare tropical plants from Indonesia to international buyers using DHL Express. This page explains our processing time, export documents, DHL transit time, buyer import responsibility, and what to expect when receiving live plants after international shipping.

International Live Plant Shipping

Each live plant order is prepared carefully for export. ORAMICIN uses secure live plant packaging to help protect roots, leaves, and overall plant condition during international transit.

Because we ship live tropical plants from Indonesia, every order requires preparation before it can be handed over to DHL Express.

Processing Time Before Shipment

Before shipment, live plant orders require plant preparation, export document processing, phytosanitary certificate arrangement, and plant quarantine or export inspection when required.

Processing time usually takes around 7–14 working days before the package is handed over to DHL Express. Processing time may vary depending on plant condition, inspection schedule, document processing, holidays, and destination country requirements.

DHL Express Transit Time

After the package is shipped, DHL Express transit time usually takes around 5–10 working days depending on the destination country, customs clearance, inspection process, courier movement, and local delivery conditions.

ORAMICIN does not control customs inspection, carrier delays, weather disruption, public holidays, or destination country import decisions after the shipment has been handed over to DHL Express.

Documents Included with Eligible Live Plant Shipments

  • Phytosanitary Certificate from Indonesia for eligible live plant shipments
  • DHL invoice
  • Export documents
  • Plant list or packing information when required
  • Buyer import permit or permit exemption copy if provided by the buyer
  • APHIS green-and-yellow shipping label if required and provided by US buyer

Buyer Import Responsibility

Buyers are responsible for checking their local live plant import rules before placing an order. Import permits, customs duties, taxes, VAT/GST, local fees, inspection fees, and destination country requirements are the buyer responsibility.

Some countries may have stricter live plant import rules, special permit requirements, or restrictions for certain plant species. Please check with your local authority before ordering.

Shipping to the United States

US buyers may need APHIS import permits or permit exemptions depending on plant species and import requirements. For more details, please read our US import guide:

How to Import Plants from Indonesia to the USA

Countries with Special Restrictions

Live plant import regulations vary by country and may change at any time. Some destinations may require additional permits, special inspection, or may restrict certain plant species.

If you are unsure whether we can ship to your country, please contact ORAMICIN before placing your order.

Live Plant Shipping Stress

Live plants may experience shipping stress during international transit. Minor cosmetic damage, yellowing leaves, soft leaves, bent leaves, leaf marks, or temporary stress may occur. This is common for live plants and usually improves after acclimation.

Please allow your plant time to recover after arrival. Keep it in bright indirect light, avoid direct sun, maintain humidity, and avoid heavy repotting immediately after delivery unless necessary.

After Receiving Your Plant

  • Unpack the plant carefully as soon as possible.
  • Check the roots, leaves, and stem condition.
  • Place the plant in bright indirect light.
  • Avoid direct sunlight immediately after shipping.
  • Maintain humidity and stable temperature.
  • Allow the plant to acclimate before repotting or fertilizing.

If There Is a Significant Arrival Issue

If your plant arrives with a serious condition issue, please contact ORAMICIN within 24 hours after delivery with clear photos or video of the plant, roots, packaging, and shipping label for review.

We review each case based on delivery time, photos or video, plant condition, packaging condition, and tracking information. Please do not discard the plant or packaging before contacting us.

Contact ORAMICIN

Email: Please use our Contact Us form. We usually respond within 1 business day.

Instagram: DM @orami_cin. We usually respond within 1 business day.

If you have questions about shipping, permits, documents, or whether your country can receive live plants, please contact us before completing your order.

Helpful Pages Before Ordering

First Order Offer

Use code FIRSTORDER10 to get 10% off your first order with a minimum purchase of $50.