Shipping policy
Carrier
We ship all international orders by DHL Express from Kediri, Indonesia. A phytosanitary certificate is included free of charge for eligible live plant shipments. We can combine shipping for multiple items.
Processing and delivery time
- Processing before shipment: usually 7-14 working days (plants are prepared and inspected for export).
- DHL Express transit: usually 5-6 days to the United States and 8-10 days to most other countries, plus customs clearance time.
- You will receive your DHL tracking number by email when your order ships.
Shipping rates
- Orders under $300: $30
- Orders $300-$499: $60
- Orders of $500 or more (after discounts): free shipping
Import duties, VAT and local fees
Prices at checkout do not include import duties, VAT/GST or local fees in your country. These are paid by the buyer to DHL before delivery.
- European Union: import VAT, possible customs duty, the DHL clearance fee and, for live plants, possible plant inspection fees apply. Please read Shipping to Europe: VAT, Import Fees & Customs before ordering.
- United Kingdom: please read How to Import Plants from Indonesia to the UK.
- United States: please read How to Import Plants from Indonesia to the USA.
The customs invoice shows the price you paid for the products and shipping.
Refused or unpaid import charges
If import charges are refused or not paid, DHL may return, abandon or destroy the parcel and charge the costs to us. These costs are deducted from any refund, and no refund is given for live plants in that case. See our refund policy for details.